1. General

By booking a service with Horizon Auto Service, the customer agrees to the terms and conditions outlined below. These terms apply to all vehicle repairs, maintenance services, inspections, and fetch & deliver services provided.

2. Quotations & Pricing

• All quotations are based on initial inspection and may be subject to change if additional faults are discovered.
• Customers will be informed and approval will be requested before any additional work is carried out.
• Prices may vary depending on vehicle make, model, and parts availability.
• Full payment is due upon completion of service unless otherwise agreed in writing.

3. Parts & Warranty

• We use high-quality, trusted replacement parts sourced from reputable suppliers.
• Warranty on parts is subject to the supplier’s warranty terms.
• Warranty does not cover normal wear and tear, misuse, neglect, or unrelated mechanical failures.
• No warranty applies if repairs are altered or tampered with by another party after service.

4. Customer Responsibilities

• Customers must disclose known mechanical issues before work begins.
• Vehicles must be roadworthy and legally registered.
• Personal belongings should be removed prior to service. Horizon Auto Service is not responsible for loss or damage to personal items left in the vehicle.

5. Fetch & Deliver Service

• Our vehicle collection and delivery service is provided for customer convenience.
• While we take every reasonable precaution, Horizon Auto Service is not liable for pre-existing damage.
• Customers must ensure vehicles are insured at the time of collection and delivery.

6. Liability

• Horizon Auto Service will not be held responsible for mechanical failures unrelated to work performed.
• We are not liable for indirect, incidental, or consequential damages arising from vehicle breakdowns.
• All services are performed in good faith using professional standards and practices.

7. Storage & Uncollected Vehicles

• Vehicles not collected within 3 days of notification may incur storage fees.
• Vehicles left longer than 30 days without communication may be subject to legal action to recover outstanding costs.

8. Refund Policy

• Refunds are not provided for completed labor services.
• Concerns regarding workmanship must be reported within 7 days for inspection and resolution.

9. Privacy

• Customer contact details are used strictly for communication and service-related purposes.
• Personal information will not be shared with third parties without consent unless required by law.

10. Changes to Terms

Horizon Auto Service reserves the right to update these Terms & Conditions at any time without prior notice.